Refund & Returns Policy

Husky Nutrition Co.

Last updated: 1 November 2026

At Husky Nutrition Co., we aim to provide high-quality supplements, nutrition products and activewear, backed by reliable customer service.

Please read our return and refund conditions below.

1. Change-of-Mind Returns — 3 Days

We offer a 3-day change-of-mind return period for eligible products.

Customers must contact Husky Nutrition Co. within 3 calendar days of receiving their order to request a change-of-mind return.

To qualify, products must:

• Be unused and in their original condition.

• Remain in their original packaging.

• Have all original tags attached, where applicable.

• Have intact safety seals on supplements and consumable products.

• Be accompanied by proof of purchase.

Returns must be approved before products are sent back.

These requirements apply to voluntary change-of-mind returns and do not limit your statutory consumer rights.

2. Products Excluded From Change-of-Mind Returns

We do not accept change-of-mind returns for:

• Opened or used supplements and nutritional products.

• Opened food products and beverages.

• Used or worn activewear.

• Personal care and hygiene products that have been opened or used.

• Gift cards.

• Custom or personalised products.

• Sale or clearance items.

These exclusions do not apply where a customer is entitled to a remedy under Australian Consumer Law.

3. How to Request a Return

To request a return, please email:

luke@huskynutritionco.com.au

Include:

• Your full name.

• Your order number.

• The product you wish to return.

• Your reason for requesting a return.

• Photos where relevant.

Our team will review your request and provide return instructions.

Please do not return products before contacting us.

4. Return Shipping Costs

For approved change-of-mind returns:

• Customers are responsible for return postage costs.

• Products should be securely packaged to prevent damage during transport.

• We recommend using a tracked delivery service.

• Return instructions will be provided once the request is approved.

Return address:

Husky Nutrition Co.
Shop 4, 11 High Street
Hastings VIC 3915
Australia

Different arrangements may apply to faulty, damaged or incorrectly supplied products in accordance with Australian Consumer Law.

5. Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged, defective or incorrect product, please contact us as soon as reasonably possible.

Email luke@huskynutritionco.com.au with your order details and a description of the problem. Photos may help us assess the issue.

Under Australian Consumer Law, customers may be entitled to a repair, replacement or refund depending on the nature of the problem.

The 3-day change-of-mind return period does not limit your rights in relation to faulty or defective products.

You do not need to retain the original packaging to exercise your statutory consumer rights.

Where a product is confirmed to have a problem covered by consumer guarantees, we will reimburse reasonable return costs already paid, as required by Australian Consumer Law.

6. Refund Processing

Once an eligible returned product has been received and assessed, we will notify you of the outcome.

Where a refund is approved:

• Refunds will be issued to the original payment method.

• We aim to process approved refunds within 10 business days.

• Banks and payment providers may take additional time to display the refunded amount.

If more than 15 business days have passed since your refund was approved, please contact us.

7. Exchanges

If you wish to exchange an eligible product because of a change of mind, please contact us within the 3-day return period.

Exchanges are subject to product availability and approval.

Where appropriate, customers may return an eligible item and place a new order for their preferred product, size or flavour.

Your rights to a replacement for faulty or incorrectly described goods are separate from these voluntary exchange conditions.

8. Australian Consumer Law

Husky Nutrition Co. operates in accordance with Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Depending on the nature of a failure to meet these guarantees, customers may be entitled to a repair, replacement, refund or compensation for reasonably foreseeable loss.

These rights apply regardless of whether a product was purchased at full price or on sale.

Nothing in this Refund & Returns Policy excludes, restricts or modifies any consumer guarantee or statutory right that cannot lawfully be excluded, restricted or modified.

9. Contact Information

For returns, refunds, exchanges or product enquiries, contact:

Husky Nutrition Co.

Shop 4, 11 High Street
Hastings VIC 3915
Australia

Phone: (03) 5916 0315
Email: luke@huskynutritionco.com.au
Website: https://huskynutritionco.com.au

We appreciate your support and are committed to helping resolve any issues with your purchase.